We accept Visa and Mastercard. Payment is taken securely during checkout.

All prices are shown in pounds sterling (GBP). Prices include applicable VAT where required.

Email support@crunchio.shop as soon as possible. We can cancel or amend an order before dispatch. Once it has shipped, the returns process applies.

Check your spam or junk folder first. If it is not there, contact us with the name and email address used at checkout.

We currently deliver to eligible mainland UK addresses only. We do not deliver to Northern Ireland, the Channel Islands, the Isle of Man, offshore islands, certain remote postcodes, PO boxes, military bases, or restricted and high-security addresses.

Standard delivery is free on every eligible order. There is no minimum spend.

Orders normally take 1–3 working days to process and a further 3–5 working days in transit. Orders placed after 16:00 UK time are treated as received on the next working day.

Yes. Tracking details will be sent to the email address used at checkout when your order is dispatched.

Check the tracking first, then email us with your order number. For damage, include photographs of the parcel, packaging, and product.

We offer a 30-day return policy. Contact us within 30 days of delivery and wait for return instructions before sending anything back.

Email support@crunchio.shop with your order number and the item you wish to return. We will provide the authorised return method and return address.

We cover reasonable return postage when you use the return method approved by us.

Yes, subject to stock availability. Contact us before returning the product so we can confirm the available options.

Once the return is received and approved, we aim to issue the refund to your original payment method within 3 working days. Your bank may require additional processing time.

We sell kitchen tools, cooking accessories, serving and storage products, and BBQ essentials designed for busy home kitchens.

Follow the instructions and warnings supplied with the product. Care requirements vary by material, so check the product page and packaging before first use, cleaning, or exposure to heat.

We work to display products accurately, but screen settings may affect colour. Small manufacturing tolerances can also occur. Review the measurements before ordering.