Refund policy

Return and Refund Policy

Last updated: 11 October 2026

This Return and Refund Policy applies to purchases made through crunchio.shop, operated by CRUNCHIO FRIED LLC.

1. Our 30-Day Return Policy

You may request a return within 30 days after receiving your order.

To qualify for a return, the product should be:

In the same condition in which it was received;
Unused, except for reasonable inspection;
Complete with any accessories, instructions and original packaging supplied with it; and
Accompanied by proof of purchase.

All products sold through our website may be returned in accordance with this policy. Your statutory rights are not affected.

2. How to Request a Return

Before returning any product, contact us at:

support@crunchio.shop

Please include:

Your full name;
Your order number;
The product you wish to return;
The reason for the return; and
Photographs if the product is damaged, defective or incorrect.

Once your request has been reviewed, we will provide the applicable return address and return instructions.

Do not send a return to our registered business address unless we have specifically instructed you to do so.

3. Return Shipping Costs

CRUNCHIO FRIED LLC will pay the reasonable return shipping costs for approved returns, including returns made because you changed your mind.

We will also pay the return shipping costs where a product is faulty, damaged, incorrect or not as described.

A prepaid return label or another approved return method may be provided. Returns sent through an unauthorised delivery method may not be reimbursed.

4. UK Cancellation Rights

If you are a consumer purchasing online in the United Kingdom, you generally have the legal right to cancel your order without giving a reason.

You may notify us that you wish to cancel within 14 days after the day on which you receive the goods. After notifying us, you normally have a further 14 days to return the goods.

Our 30-day return policy provides additional time and does not replace or restrict your statutory cancellation rights.

You may inspect a product as you would in a physical shop. We may make a reasonable deduction from a refund if the product has been handled beyond what is necessary to establish its nature, characteristics and functioning, resulting in a loss of value.

5. Faulty, Damaged or Incorrect Products

Please inspect your order promptly after delivery.

Faulty;
Damaged;
Incorrect;
Missing parts; or
Materially different from its description.

We may ask for photographs or other reasonable information to assess the issue.

Depending on the circumstances and your legal rights, we will provide an appropriate remedy, which may include a repair, replacement, price reduction or refund.

Nothing in this policy limits your rights under the Consumer Rights Act 2015 or other applicable consumer protection law.

6. Exchanges

Exchanges are accepted, subject to product availability.

Contact support@crunchio.shop before returning the original product. If the requested replacement is unavailable, we will offer an alternative or issue a refund.

7. Refunds

We will notify you when your return has been received and inspected.

Approved refunds will be processed within 3 working days using the original payment method. Your bank or card provider may require additional time to place the funds in your account.

Where required by law, we will also refund the standard delivery charge paid for the original order. As standard delivery is currently free, no separate standard delivery charge will normally be due.

We will complete all refunds within the applicable statutory time limits.