Privacy policy

Privacy Policy

Last updated: 11 October 2026

This Privacy Policy explains how CRUNCHIO FRIED LLC collects, uses, stores and shares personal information when you visit or make a purchase through crunchio.shop, contact us or otherwise interact with our services.

1. Who We Are

The website is operated by:

CRUNCHIO FRIED LLC
A limited liability company organised under the laws of Colorado, United States
Colorado Entity ID: 20261477622
Registered office: 3495 S Broadway, Englewood, CO 80113, United States
Email: support@crunchio.shop

For applicable data protection law, CRUNCHIO FRIED LLC is the controller of the personal information described in this policy.

2. Information We Collect

Depending on how you use the website, we may collect:

Information you provide

Name;
Billing and delivery address;
Email address;
Order and product information;
Payment and transaction details;
Account information, if you create an account;
Messages, return requests and customer-service correspondence;
Reviews, survey responses or other information you voluntarily provide; and
Marketing preferences.

We do not directly store complete payment-card numbers. Payments are handled by authorised payment providers.

Information collected automatically

When you use the website, certain technical information may be collected, including:

IP address;
Browser and device information;
Pages viewed and actions taken;
Referring website;
Approximate location derived from an IP address;
Cookie identifiers; and
Information required for security, fraud prevention and website operation.

3. How We Use Personal Information

We may use personal information to:

Process and deliver orders;
Take and verify payments;
Send order confirmations and delivery updates;
Provide customer support;
Process returns, refunds and exchanges;
Maintain and secure the website;
Detect or prevent fraud, misuse and unlawful activity;
Keep accounting, tax and transaction records;
Improve our products and customer experience;
Send marketing communications where permitted;
Manage cookie and communication preferences;
Establish, exercise or defend legal claims; and
Comply with legal and regulatory obligations.

4. Legal Bases

Where UK data protection law applies, we rely on one or more of the following legal bases:

Contract: processing necessary to accept, fulfil or manage an order;
Legal obligation: processing necessary for accounting, tax, consumer-protection or other legal requirements;
Legitimate interests: operating and securing our business, preventing fraud, improving services and responding to customers, where those interests are not overridden by your rights;
Consent: where you have given consent, including for optional cookies or certain marketing activities; and
Legal claims: where processing is necessary to establish, exercise or defend legal rights.

You may withdraw consent at any time where processing is based on consent.

5. How We Share Information

We may share personal information only as reasonably necessary with:

Our ecommerce platform and website infrastructure providers;
Payment processors;
Warehousing, fulfilment and delivery providers;
Customer-support and communication providers;
Fraud-prevention, security and technical service providers;
Professional advisers, including accountants, insurers and legal advisers;
Government, regulatory, law-enforcement or judicial authorities where legally required; and
A buyer, investor or successor if our business or assets are reorganised, sold or transferred.

We do not disclose personal information to third parties except as described in this policy or as required by law.

6. International Data Transfers

CRUNCHIO FRIED LLC is established in the United States. Your personal information may therefore be processed or stored outside the United Kingdom.

Where required, we use appropriate safeguards for international transfers, which may include recognised adequacy arrangements, contractual protections or other lawful transfer mechanisms.

7. Cookies

The website uses cookies and similar technologies required to:

Keep the website functioning;
Remember shopping-cart contents and preferences;
Maintain security;
Process orders; and
Understand and improve website performance.

Where consent is legally required, optional cookies will not be used unless you make the appropriate choice through the available cookie controls.

You can also control cookies through your browser settings. Blocking essential cookies may prevent parts of the website from working correctly.

8. Marketing Communications

We may send marketing emails if you have consented or where another lawful basis permits us to do so.

You may unsubscribe at any time by using the unsubscribe link in an email or by contacting support@crunchio.shop.

Unsubscribing from marketing will not prevent us from sending service messages relating to an order, return, account or legal matter.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including:

Completing transactions;
Providing support;
Maintaining tax and accounting records;
Preventing fraud;
Resolving disputes; and
Meeting legal obligations.

Retention periods vary according to the type of information and the applicable legal requirements.

10. Security

We use reasonable organisational and technical measures designed to protect personal information.

No internet transmission or storage system is completely secure. You are responsible for protecting your account credentials and informing us promptly if you suspect unauthorised access.

11. Your Rights

Subject to applicable law, you may have the right to:

Request access to your personal information;
Request correction of inaccurate information;
Request deletion of information;
Restrict certain processing;
Object to processing based on legitimate interests;
Request a portable copy of certain information;
Withdraw consent;
Object to direct marketing; and
Complain to a data protection authority.

To exercise a right, email support@crunchio.shop. We may request reasonable information to verify your identity.

You may also complain to the UK Information Commissioner’s Office. We encourage you to contact us first so that we can try to resolve the matter.

12. Children

The website is intended for adults and is not directed to children under 18. We do not knowingly collect personal information from children through the website.

13. Third-Party Websites

The website may contain links to websites operated by other organisations. We are not responsible for their privacy practices. Review their privacy notices before providing personal information.